Mohamed Idres

Proficient in UI/UX design using Figma and Adobe Illustrator, with experience in Photoshop for creating logos and website layouts. I focus on innovation and delivering visually appealing designs that align with user needs and business goals.

Skilled in HTML, CSS, and JavaScript, with hands-on experience building responsive websites. Proficient in using Git and GitHub for version control. Continuously learning and expanding my expertise in web development to create efficient and user-friendly solutions.

Experienced in task delegation, team coordination, and collaborative problem-solving. Successfully led and contributed to team projects, including my graduation project, ensuring timely delivery and high-quality outcomes. Skilled at fostering teamwork and achieving shared goals.

Designed and implemented Genesys Cloud solutions for enterprise clients, enhancing customer interaction capabilities. Integrated Genesys Cloud with CRM systems, improving customer satisfaction scores. Deployed advanced call routing and IVR features, reducing average call handling time.

Developed custom integrations using Genesys Cloud APIs to streamline operations and improve efficiency. Collaborated with cross-functional teams to integrate Genesys Cloud with enterprise systems, ensuring seamless functionality and high availability.

Provided Level 3 support for Genesys Cloud, resolving complex technical issues and minimizing downtime. Managed SIP trunks to ensure optimal call quality and system reliability, delivering exceptional service to clients.